Returns are accepted within 14 days of delivery.

RETURN CONDITIONS

To be eligible for a return, items must be returned in their original condition:

• Unworn
• Unwashed
• With original tags attached and unaltered
• Free from odors, stains, makeup, or damage
• In the same condition in which they were received

Items showing signs of wear, washing, alteration, damage, excessive handling, removed or altered tags, odors, stains, makeup, or any other condition inconsistent with reasonable inspection may be refused or may be subject to a reduction in refund value where permitted by applicable law.

The item returned must be the exact item originally purchased from Rewear. Rewear reserves the right to refuse any return involving an incorrect, substituted, counterfeit, altered, or otherwise different item.

HOW TO REQUEST A RETURN

To request a return, please contact us at rewearsh@gmail.com within 14 days of receiving your order, including:

• Your order number
• Your full name
• The item(s) you wish to return

Once your return request has been approved, we will provide you with the designated return address and return instructions.

Please do not send returns to any address other than the return address provided by Rewear.

RETURN SHIPPING

Customers are responsible for arranging and paying for their own return shipment, except where otherwise required by applicable consumer law.

You may choose the postal service or shipping carrier you wish to use.

After shipping your return, you must send us:

• The name of the postal service or shipping carrier used
• The tracking number or tracking link

We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been fully processed.

Please note that sending the parcel does not mean the return has been completed. The return is only considered received once the parcel has been successfully delivered to our designated return address.

Rewear is not responsible for return parcels that are lost, delayed, incorrectly addressed, damaged in transit, or not successfully delivered to our designated return address, except where responsibility cannot legally be excluded.

Customers remain responsible for the return parcel until it has been successfully delivered to the designated return address, except where otherwise required by applicable law.

RETURN INSPECTION

Once the parcel arrives, our team will inspect the returned item(s) before approving the return.

Returned items must meet all of the return conditions stated in this policy.

We may verify the returned item's characteristics, condition, tags, product details, and other identifying information against our order and inventory records.

Items that do not meet the applicable return conditions may be refused or may result in a reduction of the refund where permitted by applicable law.

If a return is refused, we will contact the customer regarding the next steps. Any costs associated with sending a refused item back to the customer may be the customer's responsibility where permitted by applicable law.

REFUNDS & STORE CREDIT

Customers are responsible for return shipping costs, except where otherwise required by applicable consumer law.

Original shipping costs will be handled in accordance with applicable consumer law.

Where a customer is exercising a statutory right of withdrawal, any refund due will be processed in accordance with the applicable consumer protection legislation, including any requirements concerning the amount, timing, and method of reimbursement.

Where store credit is offered or agreed outside of a statutory refund entitlement, approved returns may be issued as Rewear store credit for future purchases.

Any applicable store credit validity period and conditions will be communicated when the store credit is issued.

Purchases made using store credit remain subject to any mandatory consumer rights applicable to the transaction.

The use of store credit does not create additional rights beyond those provided by applicable law or expressly offered by Rewear.

RETURN ABUSE & FAIR USE

Our return policy is intended to allow customers to return items in accordance with their applicable consumer rights. It is not intended to facilitate repeated or abusive purchasing and returning behaviour.

Rewear reserves the right to monitor return activity and purchasing patterns and to take reasonable action where we identify unusual, excessive, fraudulent, or potentially abusive behaviour.

Examples may include, but are not limited to:

• Repeated cycles of purchasing and returning items
• Excessive return activity
• Repeated use of store credit followed by further returns where the circumstances indicate abuse
• Returning items after they have been worn or used beyond what is reasonably necessary to inspect them
• Returning a different item from the one originally purchased
• Returning altered, substituted, counterfeit, or damaged items
• Manipulating, removing, replacing, or reattaching tags
• Providing false or misleading information in connection with a return
• Attempting to obtain multiple refunds, credits, or other benefits for the same purchase
• Any activity that Rewear reasonably believes may constitute fraud, misuse, or abuse of our return process

Where permitted by applicable law, Rewear may respond to suspected abuse by restricting discretionary return benefits, promotional benefits, or store credit privileges, cancelling or refusing future orders, or restricting a customer's ability to make future purchases.

Any decision will be based on the circumstances and available information and will not affect or limit any mandatory consumer rights the customer may have under applicable law.

FRAUDULENT RETURNS

Rewear reserves the right to investigate returns where fraud or misuse is reasonably suspected.

Returns involving items that do not correspond to the original order, substituted products, fraudulent claims, manipulated tags, or other deceptive activity may be refused where permitted by law.

Where appropriate and permitted by law, Rewear may retain relevant records relating to suspected fraudulent or abusive activity and may take further action necessary to protect the business.

CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that returned items are securely packaged and sent to the exact return address provided by Rewear.

The customer is responsible for providing accurate tracking information and retaining proof of postage.

Rewear cannot guarantee receipt of a return that is sent without tracking or without sufficient proof of shipment.

MANDATORY CONSUMER RIGHTS

Nothing in this Returns Policy is intended to exclude, restrict, or limit any rights that cannot legally be excluded, restricted, or limited under applicable consumer protection law.

If any provision of this Returns Policy conflicts with a mandatory consumer right applicable to a particular transaction, the mandatory legal right will prevail.